WINTER SHIPPING ADVISORY IN EFFECT:

At this time, packages may be unusually delayed due to winter storms, extreme temperatures, and unprecedented order volume, all coinciding with the holidays.

Non-alcoholic products can freeze in extreme cold. Bottles break, can explode. Obviously, we don't want your tasty bevs arriving in that condition! 

To prevent this while we're all battling winter storms and freezing temperatures, The Zero Proof is doing a few things differently, starting December 21st: 

  • packing your orders in insulated cardboard to prevent freezing as much as possible
  • shipping orders only on Monday and Tuesday to ensure that your packages don't spend the weekend at below freezing temperatures  in unheated shipping warehouses
  • holding packages until the beginning of the following week in the event of extreme weather in your area or ours
  • replacing your products if they are damaged in transit. Please send us pictures of the damage to hello@thezeroproof.com and we'll get new products out to you ASAP

Rest assured, we're working hard to get you your drinks as fast as possible... cans and bottles intact.

Where do you ship?

We currently ship to the continental 48 states. No international shipping — yet!

How much is shipping?

Orders above $99 include free shipping! Anything below is a flat $9.90 for the entire order (so make sure you order more bottles!).

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay and all of that other good stuff (if checking out from your mobile device).

When will I receive my order?

Due to high order volumes during the holidays, we are experiencing shipping delays. Your package should arrive in 7-10 business days, but please allow some extra time during the winter. As always, we will communicate as your shipments go out. Thank you for your patience! 

Can I return my order? 

If your order arrived incorrect and is unconsumed and unopened, we will work with you to get a replacement or refund. Just let us know within 30 days from when you receive the product. Shoot us a note with your order number and reason for return, and we’ll start the process — . Please note, we cannot accept returns or process refunds of opened bottles. 

What if my order was damaged?

We do our best to package the delicate glass bottles safely, but sometimes the bottles break in transit. In the rare event that they do, please take pictures and send us a photo within two days of receiving the product to . Provide your order number, explain how the items arrived, and include the photos so we can process a claim with the carrier and provide a replacement or refund.